Passenger Disappointed MASwings Did Not Alert Flight Cancellation Earlier

KUCHING, Dec 21 (Bernama) — Passengers affected by the cancelled MASwings MH3804 Kuching-Miri flight at 6.45am Saturday, were disappointed they were not notified earlier.

This was made worse by the attitude of the counter personnel who were allegedly rude, and even scolded passengers seeking clarification.

A passenger, known as Christina, returning to celebrate Christmas in Miri, was also peeved because she had wasted time waiting at the Kuching International Airport (LTAK) and had to put up with the poor attitude of the counter personnel when answering queries.

“I arrived at LTAK at 5.30am. At the check-in counter, I was told the flight was cancelled and I should proceed to counter B1. At B1, I was rudely told that passengers had been alerted, via SMS and e-mail, over the cancellation.

“I checked my cell phone but could not find any notice of a cancellation,” she told Bernama here.

Christina said affected passengers were told they could board a MAS flight at 7am, if there were vacancies or take a flight to Bintulu and then board a bus or taxi (which would be paid for, by MASwings) to Miri.

“I was forced to take the second option as the 7am flight was full. But when I arrived in Bintulu, there was no one waiting for us. We had to wait 10 minutes before a taxi was arranged for Miri. The trip took two hours and 40 minutes,” she added.

Christina said she had wasted three hours and 35 minutes for the journey, whilst the flight from Kuching to Miri only took one hour and 55 minutes.

In the meantime, Bernama which contacted MASwings public relation officer Melissa Crocker, was informed that affected passengers could lodge an official report for an investigation to be carried out.

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