Sepang – With the opening of the new low-cost carrier airport, Kuala Lumpur International Airport 2 (klia2), those still having to take flights at the old Low-Cost Carrier Terminal (LCCT) have complained of being ignored by airport authorities.
The passengers shared their feelings on the chaotic scene at LCCT on social media sites such as Twitter and Instagram.
Melodie Yap, writing under the pseudonym of @MelodieYap on Twitter and @mszmelo on Instagram, shared a video of the terminal full of passengers waiting in line and complaining about the long wait.
“OMG. What is wrong with LCCT? Doesn’t mean that if KLIA2 is starting then you stop most of your services here at LCCT.
“No air conditioning, escalator is not working and there is not even a queue line for people to line up. People are quarelling here also,” wrote Yap of the scene in LCCT.
She said that she had to wait for more than an hour to clear the immigration counters and that no officers from either Malaysian Airports Holdings Berhad (MAHB) or the airlines were on the ground to talk to the passengers.
Another passenger, Tia B, using the Twitter handle @kritterxx, posted a photo of the long lines at Immigration, along with the status “Welcome to hell! #lcct #immigrationnightmares”.
The passengers’ complaints seemed to have reached the ears of Klang Member of Parliament Charles Santiago.
Tagging Tony Fernandes, CEO of Air Asia, Santiago wrote, “Was told of chaos in LCCT. People losing patience. TS (Tan Sri) @tonyfernandes please open more counters.”
According to AirAsia, its counters at LCCT are fully manned and that the complaints are directed towards the Immigration counters that are moving slowly.
klia2 started its operations on Friday and LCCT will cease its operations on May 9.